Heavy Lifting Analyst Notes - Denise Culver - Post a comment May 21, 2012 : Social networking trends have spurred new opportunities for the makers of VoIP call center platforms
Heavy Lifting Analyst Notes - Graham Finnie - Comment (1) May 14, 2012 : The future for telcos lies in leveraging context about their customers, but getting from concept to execution is no simple affair
Heavy Lifting Analyst Notes - Sterling Perrin - Post a comment May 11, 2012 : Here’s a look at some of the key themes we expect to hear about at this year's Packet-Optical Transport Evolution Conference
Heavy Lifting Analyst Notes - Ari Banerjee - Comment (1) May 7, 2012 : Revenue assurance and fraud management vendors have a unique advantage in the communications space, but they also encounter significant challenges
Heavy Lifting Analyst Notes - Jim Hodges - Post a comment May 2, 2012 : 2012 is poised to be a year in which critical technologies leap from development to commercialization and monetization
Heavy Lifting Analyst Notes - Denise Culver - Post a comment May 2, 2012 : Telcos are looking to customer experience management (CEM) to garner customer loyalty and longevity
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