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For Cloud-Based Call Centers That Might Kill IVR, Press or Say 2
News Analysis  | 
6/20/2018  |  Post a comment
The short answer is 'no' but they can make the customer service process less painful.
Matrixx VP Outlines Her Career-Making, Changing Skills
Women in Comms Introduction Videos  | 
6/20/2018  |  Post a comment
Technology can be learned, but critical thinking, decision making and verbal communication are the career-making skills that are transferable and crucial in a digital transformation, says Jennifer Kyriakakis, Matrixx Software's co-founder and VP of marketing.
ETSI's Networked Intelligence Group Starts to Get Real
Heavy Lifting Analyst Notes  | 
6/20/2018  |  1 comment
ETSI's wonderfully named Experiential Networked Intelligence (ENI) group, which aims to help operators better understand and improve the management of their networks, has sprung to life.
Reliable Network Consolidation With Atrinet's NetACE
Partner Perspectives  | 
6/19/2018  |  Post a comment
Atrinet can help CSPs with their Network Virtualization Transformations by enabling the transition, or consolidation, between traditional and new networks quickly, reliably and efficiently.
Mavenir's Billion-Dollar Blueprint
News Analysis  | 
6/18/2018  |  4 comments
Ambitious software-only messaging and mobile core applications specialist targets major equipment vendors as it aims to become a billion-dollar business within four years.
Eurobites: Former France Telecom Execs to Stand Trial Over Suicides
News Analysis  | 
6/18/2018  |  Post a comment
Also in today's EMEA regional roundup: Comcast's Sky bid gets the official EU nod; Virgin bills direct for Netflix; Telia denies break-up fee; Com Hem claims speed record.
Reliance Jio President Mathew Oommen on India's 4G Phenomenon
CxO Spotlight  | 
6/18/2018  |  Post a comment
Reliance Jio's Mathew Oommen discusses the market reality and motivation behind one of India's most incredible mobile networks.
Ericsson Beefs Up With Telefónica Argentina as Huawei Goes Hungry
News Analysis  | 
6/14/2018  |  2 comments
Ericsson lands networks deal with Spanish operator's Argentinean subsidiary at Huawei's expense.
DOCSIS 3.1 Ramps Up in Europe
News Analysis  | 
6/13/2018  |  Post a comment
Several major European cablecos are now rolling out or at least prepping for D3.1, following the broad rollouts in the US.
ONAP Says Its Beijing Release Is Market-Ready
News Analysis  | 
6/12/2018  |  2 comments
New features in latest software release target practical deployment features as more major operators roll out ONAP whole or in pieces.
Eurobites: BT Claims Quantum Leap in Internet Security
News Analysis  | 
6/12/2018  |  Post a comment
Also in today's EMEA regional roundup, Telecom Italia negotiates layoffs agreement; Telefónica soft-launches O2 brand in Spain; more 5G fun from Nokia.
Why Ubiquitous Connectivity Matters
Column  | 
6/11/2018  |  Post a comment
Here's how CSPs can inject ubiquitous connectivity to achieve growth in the enterprise space.
ETSI's Zero-Touch Group Launches First PoC, Focused on 5G Slicing
News Analysis  | 
6/6/2018  |  1 comment
Ambitious effort tackles what's needed to automate service delivery across domains, including multivendor gear.
Eurobites: Telia & Ericsson Snuggle Up on Stockholm 5G Testbed
News Analysis  | 
6/5/2018  |  2 comments
Also in today's EMEA regional roundup: Qualcomm appeals against antitrust fine; meet the new Martin Dawes; Iskratel and Teleste join forces on GPON/DOCSIS hybrid.
CSP Optimism Doesn't Mean There Isn't Work Ahead for B/OSS Automation
Heavy Lifting Analyst Notes  | 
6/5/2018  |  Post a comment
Service providers surveyed for this report are cautiously optimistic about automating business/operations support system (B/OSS) – more than half are already taking steps to automate B/OSS, and even more plan to do so within the next two years.
Automate & Reinvent
Heavy Lifting Analyst Notes  | 
6/4/2018  |  Post a comment
Automation was one of the key themes discussed at the recent Big Communications Event (BCE), including how artificial intelligence, predictive analytics, intent-based networking and open source solutions are all helping CSPs on their journey to zero-touch automation.
MEF Touts Multivendor SD-WAN & More
News Analysis  | 
5/31/2018  |  4 comments
SDO says MEF 3.0 work is advancing automation and orchestration of multi-network delivery of SD-WAN, IP services, DCI and more.
Ciena Snaps Up Automation Expert Packet Design, Suffers Margins Glitch
News Analysis  | 
5/31/2018  |  Post a comment
Ciena announces disappointing fiscal second quarter margins and the proposed acquisition of automated IP network optimization and analytics specialist Packet Design.
Guavus CEO Faizel Lakhani: AI & Going Beyond the Pipe
CxO Spotlight  | 
5/31/2018  |  Post a comment
Faizel Lakhani has always said selling pipes is not the end game for service providers. With Guavus' AI technology and real-time analytics, he hopes to be the first to tell them what's next.
Telcos Must Go Cloud-Native to Compete
News Analysis  | 
5/31/2018  |  2 comments
Customer demand for new services is driving carriers to cloud architectures.
Tackling the Fiber & CEM Gaps
LRTV Interviews  | 
5/29/2018  |  Post a comment
Spectrum Enterprise chief Phil Meeks spells out how his cable unit is addressing the connectivity and customer experience needs of businesses.
Eurobites: Iliad Crashes Italian Market With Cut-Rate Deal
News Analysis  | 
5/29/2018  |  1 comment
In today's EMEA regional roundup: Iliad takes its disruptive undercutting tactics to Italy; Spain kickstarts 5G spectrum auction process; UK retailer Dixons Carphone feels the squeeze; Telia revamps its top team; and much more.
BCE 2018 Keynote: CenturyLink's James Feger
LRTV Documentaries  | 
5/29/2018  |  Post a comment
CenturyLink's VP of Network Virtualization, James Feger, looks at how the shift towards a software-centric network model and the automation of manual processes is impacting network operations.
MetTel's Fox: The Struggle to Scale When Going Cloud Native
LRTV Documentaries  | 
5/25/2018  |  Post a comment
Edward Fox, VP of Network Services for MetTel, says while MetTel has made strides in going cloud native at the application layer, challenges remain in scaling the "lower layer routing and switching functions."
CenturyLink's Feger: Automation Sets You Free
News Analysis  | 
5/24/2018  |  Post a comment
Network automation can let your best people address your most challenging problems by freeing them from mundane network operations, says CenturyLink's James Feger at Light Reading's Big Communications Event.
ETSI's Open Source MANO Gets a Makeover
News Analysis  | 
5/24/2018  |  Post a comment
Latest release of Telefónica-backed management and orchestration system boasts multiple enhancements, and a 'lessons learned' paper, that highlight 'real progress,' notes industry analyst. But not everyone's convinced.
Wake Up & Smell the Coffee, Telefónica
News Analysis  | 
5/24/2018  |  Post a comment
Coffee and telecom come together, and not in another Ray Le Maistre review of local barista expertise.
We're Losing AI Fight to Fraudsters, Says BICS Exec
News Analysis  | 
5/23/2018  |  2 comments
The Belgian carrier is under growing pressure to make use of artificial intelligence.
Eurobites: Could BT Sell Its Mobile Masts to Fund FTTP?
News Analysis  | 
5/21/2018  |  1 comment
Also in today's EMEA regional roundup: EE goes with Ericsson for subscriber analytics; EU measures digital progress; Sky opens innovation center for research into virtual reality and more.
How RJio Built India's Most Automated Network
News Analysis  | 
5/21/2018  |  Post a comment
RJio's executives were likened to a music group in Nice last week, but they prefer smashing up telecom markets to hotel rooms.
Matrixx Founder: Divergent Career Paths Lead to the Top
News Analysis  | 
5/21/2018  |  1 comment
It's still a struggle to find women for leadership roles in Silicon Valley, but Matrixx Software VP of Marketing and Co-Founder Jennifer Kyriakakis advises women to focus on transferable skills and non-traditional paths to get there.
Reliance Jio's BCE Keynote: A Disruptive Digital Transformation
LRTV Documentaries  | 
5/18/2018  |  Post a comment
At BCE 2018, Reliance Jio's president of Network, Global Strategy and Service Development, Mathew Oommen, describes how the operator has transformed the nature of mobile service delivery with its greenfield 4G network and, in doing so, changed the communications landscape in what is the second-biggest services market in the world.
TM Forum Sea-Change Overcomes That Sinking Feeling
News Analysis  | 
5/17/2018  |  2 comments
The industry association now dedicated to digital transformation answers some of its critics with a well-received show in Nice.
TM Forum, ONAP to Meet in Beijing
News Analysis  | 
5/15/2018  |  1 comment
TM Forum says its open APIs will be included in the next version of the ONAP platform.
Leading Lights 2018: The Winners
News Analysis  | 
5/15/2018  |  Post a comment
Find out which companies have landed the 2018 Leading Lights Awards.
Telus CTO: NFV Burden May Cripple Telcos
News Analysis  | 
5/14/2018  |  5 comments
Canadian operator says exorbitant software maintenance fees and a bigger operations team is undermining the cost attractions of NFV.
Making Sense of Content Overload
Column  | 
5/14/2018  |  Post a comment
The time is ripe for communications and media providers to use their scale and customer data to deliver a truly personalized experience to viewers.
Leading Lights 2018 Finalists: Outstanding Digital Enablement Vendor
News Analysis  | 
5/12/2018  |  Post a comment
The shortlist for the Outstanding Digital Enablement Vendor category features ten impressive contenders.
Leading Lights 2018 Finalists: Company of the Year (Public)
Shades of Ray  | 
5/10/2018  |  Post a comment
The shortlist for the Company of the Year (Public) category features eight impressive contenders.
Leading Lights 2018 Finalists: Outstanding Test & Measurement Vendor
News Analysis  | 
5/9/2018  |  Post a comment
The shortlist for the Outstanding Test & Measurement Vendor category features nine outstanding contenders.
Telstra's Networks for the Future
Heavy Lifting Analyst Notes  | 
5/9/2018  |  Post a comment
The Aussie operator is trying to reinvent itself, and its network-as-a-service is a vital piece of the transformation puzzle.
WiC Leading Lights 2018 Finalists: Female Tech Pioneer of the Year
Que Sera Sarah  | 
5/9/2018  |  Post a comment
Heavy hitters in cable, open source and optical networking make up the five women who are shortlisted for the Hedy Lamarr-inspired Female Tech Pioneer of the Year category.
Eurobites: Most EU States Still Not Ready for GDPR
News Analysis  | 
5/9/2018  |  Post a comment
Also in today's EMEA regional roundup: Virgin Media revenue up, but its Welsh workers aren't smiling; Telecom Italia hasn't heard the bad news; Openet and MDS do a deal.
Leading Lights 2018 Finalists: Most Innovative Automation Strategy
News Analysis  | 
5/9/2018  |  Post a comment
The shortlist for most innovative automation strategy features six very strong entries from some of the world's biggest operators.
Eurobites: MegaFon Forms Joint Venture for Blockchain & More
News Analysis  | 
5/8/2018  |  Post a comment
Also in today's EMEA regional roundup: Telefónica automates the network; Nokia and SFR trumpet 5G New Radio breakthrough; Proximus launches NB-IoT network for smart meters.
Leading Lights 2018 Finalists: Most Innovative Telecoms Product
News Analysis  | 
5/8/2018  |  Post a comment
The shortlist for the Most Innovative Telecoms Product (Optical/IP/Carrier Ethernet/FTTH) category features 12 impressive contenders.
Leading Lights 2018 Finalists: Best Deal Maker
News Analysis  | 
5/4/2018  |  Post a comment
Amdocs, GTT and Viavi make our 2018 Leading Lights shortlist for best deal maker.
The Trendiest Telcos Don't Wear SOCs
News Analysis  | 
5/3/2018  |  1 comment
You've already heard of the zero-touch network, and even the zero-person NOC. But what about the NOCless, SOCless telco?
Leading Lights 2018 Finalists: Company of the Year (Private)
News Analysis  | 
5/3/2018  |  Post a comment
The Company of the Year (Private) title is awarded to the privately held firm that stands out from its competitors, innovates constantly, makes investors proud, and makes employees happy. Let's have a look at the finalists.
WiC Leading Lights 2018 Finalists: Most Inspiring Woman in Comms
Que Sera Sarah  | 
5/3/2018  |  Post a comment
Four worthy women from the worlds of cable, the enterprise, data centers and B/OSS make our shortlist for the year's Most Inspiring Woman in Comms.
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A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.

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