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T-Mobile to Play the Customer Care Card With Layer3 TV
The Bauminator  | 
8/15/2018  |  2 comments
New 'Team of Experts' program hints at one way T-Mobile will try to set its new OTT TV apart from the crowd.
T-Mobile Bucks Automation Trend in Customer Service With Latest 'Un-carrier' Move
News Analysis  | 
8/15/2018  |  1 comment
T-Mobile is trying to put a human voice to customer care with new 'Teams of Experts' for subscribers.
Separating Blockchain Hype From Reality
Heavy Lifting Analyst Notes  | 
8/13/2018  |  Post a comment
Depending on who you listen to, blockchain is either an over-hyped oddity or a milestone in legal and financial innovation comparable to double-entry bookkeeping. But how significant is the opportunity for communications service providers?
Eurobites: Dave & Friends Return to Virgin TV
News Analysis  | 
8/13/2018  |  Post a comment
Also in today's EMEA regional roundup: BSS and blockchain; Drillisch revenue up in H1; Swisscom caught speeding; on-demand video eats Europe.
Layoffs at Ericsson's iconectiv
News Analysis  | 
8/10/2018  |  1 comment
Industry sources say Ericsson's iconectiv unit, formerly Telcordia Interconnection Solutions, has implemented staff cuts at its number portability team.
AT&T VP: Using AI to Hyper-Automate Processes
Heavy Lifting Analyst Notes  | 
8/8/2018  |  Post a comment
With the use of microservices and AI, AT&T is looking to speed up and change the processes that will ultimately help it transform its network operations and become more efficient.
Digital Twins: A New Tool in the Network Management Arsenal
Heavy Lifting Analyst Notes  | 
8/6/2018  |  1 comment
The concept of digital twins could be taken to a much higher level in areas like network planning and design, programmable networks and field service management.
Altice USA: 'Wait Till Next Year!'
News Analysis  | 
8/3/2018  |  Post a comment
Fourth-biggest US MSO is laying the groundwork for a fresh wave of subscriber and revenue growth next year with FTTH buildout, uber set-top rollout, 1-Gig deployments and MVNO deal.
Spirent Making Big New Promises
News Analysis  | 
8/2/2018  |  Post a comment
Veteran test and measurement firm seeks more strategic role in service assurance, 5G rollouts and cybersecurity.
Amdocs Hits $1B Sales Mark in Q3, Names New CEO
News Analysis  | 
8/1/2018  |  Post a comment
OSS company hits revenue targets and says global business boss Shuky Sheffer will succeed Eli Gelman as CEO later this year.
Ericsson vs. Nokia: Who's Ahead in 5G Right Now?
News Analysis  | 
8/1/2018  |  2 comments
Market reaction suggests Ericsson is now racing ahead of Nokia, but the contest between them is finely balanced.
Huawei Shrugs Off Challenges With Surge in H1 Profit
News Analysis  | 
7/31/2018  |  Post a comment
Chinese equipment vendor maintains rate of sales growth and boosts profitability despite an array of competitive and regulatory challenges.
Nokia Reels In $3.5B 5G Deal With T-Mobile US
News Analysis  | 
7/30/2018  |  12 comments
Nokia's $3.5 billion 5G deal with T-Mobile US is the Finnish vendor's biggest 5G deal so far and proves the importance of its 'end-to-end' portfolio, says the company.
OSS/BSS Market Poised to Resume Growth
Heavy Lifting Analyst Notes  | 
7/27/2018  |  Post a comment
The OSS/BSS market is changing quickly thanks to the move to network virtualization and, more broadly, by the transformation of communications service providers into digital service providers.
Profits Crash at Nokia's Networks Biz
News Analysis  | 
7/26/2018  |  1 comment
Margins at Finnish vendor's networks business are nearly wiped out as it continues to guide for an improvement in conditions in the second half.
Eurobites: Amazon Prepares for Cloud Push in Cape Town
News Analysis  | 
7/25/2018  |  Post a comment
Also in today's EMEA regional roundup: Poland's Play upgrades with Ericsson; BT lab addresses PSTN switch-off; Germany plans cyber counter-punch.
NetScout Data to Power IBM CEM
News Analysis  | 
7/24/2018  |  Post a comment
Service assurance software company to provide continuous network data and analytics for smarter IBM analytics to CSPs.
VEON: When Transformation Goes Bad
News Analysis  | 
7/20/2018  |  Post a comment
Turmoil continues at one of the world's biggest emerging market operators with the announcement of further executive departures.
Digging Deeper Into Three UK's Transformation Program
Heavy Lifting Analyst Notes  | 
7/20/2018  |  Post a comment
UK mobile operator Three UK is undergoing a revamp of its radio access network and supporting IT systems.
AWS Summit 2018: Why Amazon Is the King of Cloud
LRTV Documentaries  | 
7/19/2018  |  Post a comment
All kinds of companies in telecom – such as AT&T and Verizon – and other vertical markets are moving to the cloud at different speeds and for different reasons. So why are so many of them using AWS?
Ericsson's R&D Workout Piles 5G Pressure Onto Rivals
News Analysis  | 
7/18/2018  |  2 comments
A turnaround at the Swedish equipment vendor owes as much to a renewed focus on R&D as any cost-cutting activities.
Ericsson Back in Profit After Fierce Cuts & 5G Action
News Analysis  | 
7/18/2018  |  1 comment
Swedish equipment vendor returns to operating profitability after slashing jobs and witnessing more favorable conditions in its main networks market.
Lowering the Barriers to Telco AI With Acumos
Heavy Lifting Analyst Notes  | 
7/16/2018  |  Post a comment
The use of artificial intelligence by telcos is currently limited, but the Acumos AI Project looks set to make machine learning applications more easily created and readily available.
Calix's Shane Eleniak: How Data Analytics & Software Defined Access Are Changing Service Delivery
Telecom Innovators Video Showcase  | 
7/16/2018  |  Post a comment
Calix is helping service providers build next-generation networks by embracing a DevOps operating model and optimizing the subscriber experience by leveraging data, allowing them to become more efficient and successful. Hear from Shane Eleniak, Calix vice president of products, about how Calix platforms are enabling this ongoing transformation.
Telecom Jargonosaurus Part 1: Repeat Offenders
Morris Lore  | 
7/13/2018  |  11 comments
Welcome to the inaugural edition of Light Reading's jargonosaurus, in which we take aim at some of the worst language abuses in the telecom sector.
BT Americas: Technology Matters, Customer Engagement Matters More
CxO Spotlight  | 
7/12/2018  |  Post a comment
In second of a two-part series, Jennifer Artley, president of BT Americas, says her company is engaged with customers in significantly different ways as it brings cloud-based UC and SD-WAN to market.
Eurobites: Comcast Ups Its Bid for Sky
News Analysis  | 
7/12/2018  |  Post a comment
Also in today's EMEA regional roundup: BT shareholders revolt over Patterson's package; ECI lands backbone deal in Lithuania; Exponential-e tackles multicloud.
Nokia Lands Big Deals in China, UK
News Analysis  | 
7/10/2018  |  Post a comment
Finnish equipment vendor lands a $1 billion deal with China Mobile and is named as one of Openreach's two fiber vendors in the UK.
Capex Growth Will Double for Internet Content Providers
News Analysis  | 
7/9/2018  |  Post a comment
OTT and cloud companies will grow their capex by 100% over the next five years, according to Ovum. That will have them soon spending more on infrastructure than fixed-line telcos.
CableLabs Clears Coherent Optics for Takeoff
News Analysis  | 
7/6/2018  |  Post a comment
New specs from CableLabs aim to help cable operators bulk up fiber capacity as they start to distribute their access networks.
Robotic Automation Specialist Raises $250M
News Analysis  | 
7/3/2018  |  Post a comment
Robotic process automation (RPA) specialist Automation Anywhere, which boasts the likes of AT&T and Comcast among its customers, has raised $250 million in a Series A round that values the company at $1.8 billion.
India's Reliance Industries Snaps Up Radisys
News Analysis  | 
7/2/2018  |  Post a comment
Reliance Jio, Reliance Industries' disruptive 4G operator, will get its own in-house telco cloud vendor.
ZTE Unveils New Board in Effort to Appease US Lawmakers
News Analysis  | 
7/2/2018  |  Post a comment
In line with US demands, ZTE has appointed a new board of directors.
Telia Carrier Embraces Automation
News Analysis  | 
6/27/2018  |  Post a comment
Automation may be a hot topic, but which manual processes are actually being handed over to the machines? At Telia Carrier, the optical service management team is set to automate a performance management task.
Eurobites: VEON Trials NB-IoT With Ericsson in Moscow
News Analysis  | 
6/25/2018  |  Post a comment
Also in today's EMEA regional roundup: Broadnet launches SD-WAN services with Huawei; Telefónica calls for a new digital deal; Openreach extends Gfast rollout.
For Cloud-Based Call Centers That Might Kill IVR, Press or Say 2
News Analysis  | 
6/20/2018  |  Post a comment
The short answer is 'no' but they can make the customer service process less painful.
Matrixx VP Outlines Her Career-Making, Changing Skills
Women in Comms Introduction Videos  | 
6/20/2018  |  Post a comment
Technology can be learned, but critical thinking, decision making and verbal communication are the career-making skills that are transferable and crucial in a digital transformation, says Jennifer Kyriakakis, Matrixx Software's co-founder and VP of marketing.
ETSI's Networked Intelligence Group Starts to Get Real
Heavy Lifting Analyst Notes  | 
6/20/2018  |  1 comment
ETSI's wonderfully named Experiential Networked Intelligence (ENI) group, which aims to help operators better understand and improve the management of their networks, has sprung to life.
Reliable Network Consolidation With Atrinet's NetACE
Partner Perspectives  | 
6/19/2018  |  Post a comment
Atrinet can help CSPs with their Network Virtualization Transformations by enabling the transition, or consolidation, between traditional and new networks quickly, reliably and efficiently.
Mavenir's Billion-Dollar Blueprint
News Analysis  | 
6/18/2018  |  3 comments
Ambitious software-only messaging and mobile core applications specialist targets major equipment vendors as it aims to become a billion-dollar business within four years.
Eurobites: Former France Telecom Execs to Stand Trial Over Suicides
News Analysis  | 
6/18/2018  |  Post a comment
Also in today's EMEA regional roundup: Comcast's Sky bid gets the official EU nod; Virgin bills direct for Netflix; Telia denies break-up fee; Com Hem claims speed record.
Reliance Jio President Mathew Oommen on India's 4G Phenomenon
CxO Spotlight  | 
6/18/2018  |  Post a comment
Reliance Jio's Mathew Oommen discusses the market reality and motivation behind one of India's most incredible mobile networks.
Ericsson Beefs Up With Telefónica Argentina as Huawei Goes Hungry
News Analysis  | 
6/14/2018  |  2 comments
Ericsson lands networks deal with Spanish operator's Argentinean subsidiary at Huawei's expense.
DOCSIS 3.1 Ramps Up in Europe
News Analysis  | 
6/13/2018  |  Post a comment
Several major European cablecos are now rolling out or at least prepping for D3.1, following the broad rollouts in the US.
ONAP Says Its Beijing Release Is Market-Ready
News Analysis  | 
6/12/2018  |  2 comments
New features in latest software release target practical deployment features as more major operators roll out ONAP whole or in pieces.
Eurobites: BT Claims Quantum Leap in Internet Security
News Analysis  | 
6/12/2018  |  Post a comment
Also in today's EMEA regional roundup, Telecom Italia negotiates layoffs agreement; Telefónica soft-launches O2 brand in Spain; more 5G fun from Nokia.
Why Ubiquitous Connectivity Matters
Column  | 
6/11/2018  |  Post a comment
Here's how CSPs can inject ubiquitous connectivity to achieve growth in the enterprise space.
ETSI's Zero-Touch Group Launches First PoC, Focused on 5G Slicing
News Analysis  | 
6/6/2018  |  2 comments
Ambitious effort tackles what's needed to automate service delivery across domains, including multivendor gear.
Eurobites: Telia & Ericsson Snuggle Up on Stockholm 5G Testbed
News Analysis  | 
6/5/2018  |  2 comments
Also in today's EMEA regional roundup: Qualcomm appeals against antitrust fine; meet the new Martin Dawes; Iskratel and Teleste join forces on GPON/DOCSIS hybrid.
CSP Optimism Doesn't Mean There Isn't Work Ahead for B/OSS Automation
Heavy Lifting Analyst Notes  | 
6/5/2018  |  Post a comment
Service providers surveyed for this report are cautiously optimistic about automating business/operations support system (B/OSS) – more than half are already taking steps to automate B/OSS, and even more plan to do so within the next two years.
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