Light Reading

Nokia Networks Boasts CEM Advance

Ray Le Maistre
9/2/2014
50%
50%

Nokia Networks is kick-starting the post-summer news binge with a series of portfolio enhancement and product innovation announcements, starting with an automated customer experience management (CEM) system.

The vendor says it has combined big data analytics, artificial intelligence and automation to create a dynamic customer experience system that enables real-time optimization of individual application sessions. Nokia Networks believes this advance can help service providers boost customer satisfaction, reduce churn and optimize network capacity usage. (See Nokia Networks Boasts Automated CEM.)

The capability, which includes the use of analytics and decision engines to drive automated changes in application or network settings, has been tested by the vendor in "real network environments using commercial devices." However, this is not yet a commercial product: As a FutureWorks innovation, it is still under development, with commercial availability unlikely to be this year.

The vendor is set to unveil a series of new product features related to 4G LTE radio access capabilities (including LTE-Advanced), network management, managed services and customer care during the next few weeks, including some during the CTIA's Super Mobility Week event in Las Vegas, September 9-11. Light Reading will be reporting from that event.


Look out for coverage from the Super Mobility Week event at our dedicated mobile content channel.


Customer experience management, along with mobile broadband and professional services, is one of the vendor's three main focus areas, though it's not making much impact on the company's (improving) financials currently. (See Nokia Holds Steady in Q2, Raises Outlook.)

Nokia Corp. (NYSE: NOK) is unlikely to be the only major vendor unveiling multiple upgrades, advances and launches in the near future: The end of summer and start of the fall industry event season usually heralds a steady stream of product announcements from technology developers, with NFV, 4G, video service delivery and analytics (either combined or individually) certain to be among the hot topics in the coming weeks.

— Ray Le Maistre, Circle me on Google+ Follow me on TwitterVisit my LinkedIn profile, Editor-in-Chief, Light Reading

(3)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Ray@LR
50%
50%
Ray@LR,
User Rank: Blogger
9/2/2014 | 2:05:25 PM
Re: Which customers
This is a system designed to be used by service providers. Once delpoyed, according to Nokia, this system would be able to not only perform real-time analytics related to the experience of end users customers, but also make automated adjustments to settings to correct any problems and/or improve the experience of the service/application being used.

If it works, it would be of significant benefit. But this is incredibly complex, and looks like the kind of system that will take years to mature. But all systems start somewhere, right? And to be fair the Nokia Networks (formerly NSN) team is well known for not shouting about things that aren't likely to make it to commercial deployment, so there's likely something in this.

 

 
Atlantis-dude
50%
50%
Atlantis-dude,
User Rank: Light Sabre
9/2/2014 | 1:38:42 PM
Which customers
Are these service providers or their customers?
Ray@LR
50%
50%
Ray@LR,
User Rank: Blogger
9/2/2014 | 9:54:34 AM
As so starts the Fall Battle for attention
August is over so the marketing and communications operations of all  the major vendors shift up a gear... Super Mobility Week is just one of a number of major industry events around which companies such as Alcatel-Lucent, Cisco, Ericsson, Huawei et al will be revealing their latest R&D and product developments.

Take a deep breath, and check on Light Reading for insights into all the major announcements!
Educational Resources
sponsor supplied content
Educational Resources Archive
From The Founder
Light Reading sits down at CES with the head of Cisco's service provider video business, Conrad Clemson, to discuss how NFV and cloud security relate to video, the challenge of managing 4K/8K traffic, the global expansion of Netflix and virtual reality.
Flash Poll
Live Streaming Video
CLOUD / MANAGED SERVICES: Prepping Ethernet for the Cloud
Moderator: Ray LeMaistre Panelists: Jeremy Bye, Leonard Sheahan
LRTV Custom TV
Hosting in Ireland, Past & Present

2|10|16   |   16:07   |   (0) comments


Garry Connolly, president of Host in Ireland, presents the keynote at Light Reading's 2020 Vision Executive Summit in Dublin.
Women in Comms Introduction Videos
What's Hot in Mobile Commerce?

2|10|16   |   12:18   |   (1) comment


Claire Maslen, financial services relationship manager at the GSMA, talks about the development of the digital commerce sector and the types of relationships that mobile operators are developing to further their m-commerce strategies.
LRTV Documentaries
EANTC Tests Nokia IP Routing & Mobile Gateway VNFs for Real World Deployment

2|9|16   |   5:08   |   (1) comment


Nokia obtained validation of its virtualized router and virtualized mobile gateway capabilities through rigorous testing performed by EANTC. The results set a new industry benchmark for outstanding performance, scalability, resiliency and manageability. Nokia VNFs are ready for telco cloud deployment, so that service providers can accelerate mobile, business and ...
Between the CEOs
CEO Chat With Level 3's Jack Waters

2|8|16   |   26:15   |   (1) comment


Light Reading CEO and founder Steve Saunders sits down with Level 3 Communications' CTO Jack Waters to discuss hot topics like virtualization, 4K and the future of telecom...
LRTV Custom TV
The Composable Telco

2|8|16   |   24:46   |   (0) comments


Heavy Reading's Principal Analyst Caroline Chappell presents the keynote at Light Reading's 2020 Vision Executive Summit in Dublin.
LRTV Custom TV
Join Us at the Digital Operations Transformation Summit

2|4|16   |   03:52   |   (0) comments


The Digital Operations Transformation Summit on February 21, 2016 at the Crowne Plaza Barcelona Fira Centre will bring together 50 senior executives to engage in a unique debate on the opportunities and challenges presented by the transformative evolving digital landscape. RSVP now at events@lightreading.com.
LRTV Custom TV
Making the Test: ADVA Ensemble Connector vs. Open vSwitch

2|4|16   |   01:28   |   (0) comments


Light Reading, in partnership with EANTC, recently tested ADVA's Ensemble Connector, which replaces open vSwitch and offers carrier-grade capability and interoperability. The test results strengthen ADVA's credibility as a provider in the virtualization space.
LRTV Custom TV
Bridging the Gap Between PoCs & Deployment in NFV

2|4|16   |   31:50   |   (0) comments


Charlie Ashton of Wind River presents the keynote at Light Reading's 2020 Vision executive summit in Dublin.
Between the CEOs
CEO Chat With Mike Aquino

2|3|16   |   17:34   |   (0) comments


The former CEO of Overture Networks, Mike Aquino, discusses why truly open virtualization solutions provide service providers with the greatest choice.
Shades of Ray
MWC: Buckle Up for 5G & the IIoT

2|2|16   |   02:28   |   (0) comments


This year's Mobile World Congress looks set to be a 5G land grab and a chance to get down and dirty with the Industrial Internet of Things (IIoT) – but what will the 5G discussions actually be about?
LRTV Custom TV
Case Study: Building China's Next-Gen TV Networks

2|2|16   |   5:01   |   (0) comments


With over 2 billion viewers worldwide, Shenzhen Media Group is one of China's largest content producers. By partnering with Huawei and Sobey, SZMG was able to modernize media operations with the Converged News Center, a production studio that is a model for next-generation workflows.
LRTV Custom TV
Quad Channel Modulator Driver with 46 Gbaud Capability from MACOM

1|28|16   |     |   (0) comments


MACOM's MAOM-003427 is the industry's first surface-mount modulator driver with 46 Gbaud capability to support next generation 200G and 400G applications.
Upcoming Live Events
March 10, 2016, The Cable Center, Denver, CO
April 5, 2016, The Ritz Carlton, Charlotte, NC
May 23, 2016, Austin, TX
May 24-25, 2016, Austin Convention Center, Austin, TX
All Upcoming Live Events
Hot Topics
Google's 5G Radio Ambitions Are Expanding
Dan Jones, Mobile Editor, 2/5/2016
Cincinnati Bell Joins Weight Watchers Club
Alan Breznick, Cable/Video Practice Leader, 2/5/2016
Yahoo & Verizon Sitting in a Tree...
Brian Santo, Senior editor, Test & Measurement / Components, Light Reading, 2/8/2016
Vodafone: Flexible Work Policies Boost Profits
Sarah Thomas, Editorial Operations Director, 2/8/2016
It's Time to Integrate OTT Video
Alan Breznick, Cable/Video Practice Leader, 2/8/2016
Like Us on Facebook
Twitter Feed
Webinar Archive
BETWEEN THE CEOs - Executive Interviews
Light Reading CEO and founder Steve Saunders sits down with Level 3 Communications' CTO Jack Waters to discuss hot topics like virtualization, 4K and the future of telecom...
The former CEO of Overture Networks, Mike Aquino, discusses why truly open virtualization solutions provide service providers with the greatest choice.
Animals with Phones
Retro Is the Way to Be Click Here
Some animals are too cute for smartphones.
Live Digital Audio

Broadband speeds are ramping up across Europe as the continent, at its own pace, follows North America towards a gigabit society. But there are many steps to take on the road to gigabit broadband availability and a number of technology options that can meet the various requirements of Europe’s high-speed fixed broadband network operators. During this radio show we will look at some of the catalysts for broadband network investments and examine the menu of technology options on offer, including vectoring and G.fast for copper plant evolution and the various deployment possibilities for FTTH/B.