11:30 AM –- AOL's got problems. Even with a huge boost in ad revenues, the online service can't stop people from heading to the exits. The new VOIP services and other fancy add-ons aren't even making a dent in the mess that AOL has become.
AOL revenues declined by $100 million, to $2 billion for the quarter, even though it saw a $71 million increase in ad revenues. The company saw its subscription revenues fall by $175 million. From the press release:
As of September 30, the AOL service totaled 20.1 million U.S. members, a decline of 678,000 from the prior quarter and 2.6 million from the year-ago quarter. In Europe, the AOL service had 6.1 million members, a decrease of 98,000 from the previous quarter and a decline of 170,000 from last year's quarter.
For a business of any size to lose 678,000 customers in three months -- that's more than 300 subscribers an hour -- you have to be doing something wrong. Maybe everything.
DocGonzo, User Rank: Light Beer 12/5/2012 | 2:55:22 AM
re: 300 an Hour! AOL historically had high subscriber turnover rates, but they were able to replenish them and grow with newly acquired ones. Many people new to networking used AOL to get online with a minimal amount of knowledge/effort albeit at dial access speed. As broadband internet access becomes cheaper and more pervasive I expect AOL will continue to see subscriber losses. At some point there will be a plateau as there are a number of people that still find their service of value. Who knows what that number will be, but I bet it will not be large enough to support the current size of the company. No doubt they see this coming and are trying to re-invent AOL into something more along the lines of Google and Yahoo...time will tell.
re: 300 an Hour! One of the things that AOL still has is very large modem banks. For someone that travels to places that don't necessarily have WiFi or other HS Internet connections, it is an option that is generally cheaper than leased line-based dial-in VPNs. Granted this market is getting smaller by the minute worldwide.
re: 300 an Hour! Doesn't AOL also offer competent "parental controls"? As well, don't they stack up competently against other ISPs for their email offering (including spam control) and general web access "portal" features?
Then there's supposed to be some specialized multimedia content and decent compression technology, but I wouldn't know for sure about that, not being an AOL member, myself.
I'm not intending to suggest these are necessarily reasons to select AOL - particularly if you're already paying an ISP in order to reach them. But then again, I can't think of a single thing that Yahoo (sorry, "Yahoo!") offers anyone to justify any visits to their site, but they're still seemingly quite successful.
Scand, User Rank: Light Beer 12/5/2012 | 2:54:01 AM
re: 300 an Hour! People are shifting from dial-up connection to DSL As long as it wasn't critical for ISP to own the access network on a dial-up business model, they are in a bad shape if they don't own the DSLAM today
AOL, at least on some of its major European markets is taking the heat. They have to resell broadband at zero margin and still can't have an appealing commercial offer.
The network operators are launching their own broadband triple-play offers and they will soon squize the ISPs out of the equation.
That is what I see in Europe but I don't know the market dynamics in the US.
DCITDave, User Rank: Light Beer 12/5/2012 | 2:53:58 AM
re: 300 an Hour! AOL seems to have the same troubles in the US. Nothing compelling enough to merit subscribing by itself. And they can't make money offering broadband connections in addition to their content, etc.
Light Reading is spending much of this year digging into the details of how automation technology will impact the comms market, but let's take a moment to also look at how automation is set to overturn the current world order by the middle of the century.
Understanding the full experience of women in technology requires starting at the collegiate level (or sooner) and studying the technologies women are involved with, company cultures they're part of and personal experiences of individuals.
During this WiC radio show, we will talk with Nicole Engelbert, the director of Research & Analysis for Ovum Technology and a 23-year telecom industry veteran, about her experiences and perspectives on women in tech. Engelbert covers infrastructure, applications and industries for Ovum, but she is also involved in the research firm's higher education team and has helped colleges and universities globally leverage technology as a strategy for improving recruitment, retention and graduation performance.
She will share her unique insight into the collegiate level, where women pursuing engineering and STEM-related degrees is dwindling. Engelbert will also reveal new, original Ovum research on the topics of artificial intelligence, the Internet of Things, security and augmented reality, as well as discuss what each of those technologies might mean for women in our field. As always, we'll also leave plenty of time to answer all your questions live on the air and chat board.