Light Reading Mobile – Telecom News, Analysis, Events, and Research
Huawei Press Releases  

3 Processes of the HUAWEI SmartCare Solution Received eTom Certification From the TMForum

February 28, 2013 |
BARCELONA -- Huawei, a leading global information and communications technology (ICT) solutions provider, announced the eTom certification, by the TM Forum, for HUAWEI SmartCare VIP Care, Service Quality Monitoring and Service Quality Reporting processes. TM Forum standards and services provide the needed market tools to help service providers of all types deploy innovative services and business models for growth, delivering significant cost and risk reduction throughout planning, design, and implementation. The Business Process Framework (eTOM) is a critical component for the TM Forum’s blueprint for enabling successful business transformation.

Certification Report

The certification of these three processes clearly demonstrates HUAWEI SmartCare is the innovative industry leader in the field of holistic customer experience management (CEM).

As the brand of HUAWEI CEM solution, HUAWEI SmartCare manages the user experience across the Customer Lifecycle, by associating QoE, Service Quality and Network Performance, our CEM solution creates customer-centricity, superior experience and efficiency.

These three processes are a result of the best practices achieved through the customer experience management cooperation between Huawei and various global operators. The Huawei SmartCare Solution been successfully deployed in the South Pacific, Southeast Asia, Europe and the Middle East. These processes been proven to help operators improve VIP customer satisfaction, reduce the user complaints relating to the quality of service and enhance the overall quality of service management efficiency.



Currently we allow the following HTML tags in comments:

Single tags

These tags can be used alone and don't need an ending tag.

<br> Defines a single line break

<hr> Defines a horizontal line

Matching tags

These require an ending tag - e.g. <i>italic text</i>

<a> Defines an anchor

<b> Defines bold text

<big> Defines big text

<blockquote> Defines a long quotation

<caption> Defines a table caption

<cite> Defines a citation

<code> Defines computer code text

<em> Defines emphasized text

<fieldset> Defines a border around elements in a form

<h1> This is heading 1

<h2> This is heading 2

<h3> This is heading 3

<h4> This is heading 4

<h5> This is heading 5

<h6> This is heading 6

<i> Defines italic text

<p> Defines a paragraph

<pre> Defines preformatted text

<q> Defines a short quotation

<samp> Defines sample computer code text

<small> Defines small text

<span> Defines a section in a document

<s> Defines strikethrough text

<strike> Defines strikethrough text

<strong> Defines strong text

<sub> Defines subscripted text

<sup> Defines superscripted text

<u> Defines underlined text

Network Computing encourages readers to engage in spirited, healthy debate, including taking us to task. However, Network Computing moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM. Network Computing further reserves the right to disable the profile of any commenter participating in said activities.

 
Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.
 
Most Popular
Read
White Papers SPONSORED CONTENT
Featured
Resource Library SPONSORED CONTENT